Quality Policy

MISSION
We take pride in being a facility that is continuously recommended and revisited, delivering environmentally conscious, friendly service while never compromising on our principle of exceptional guest satisfaction.

VISION
To be a globally recognised brand and an exemplary facility consistently chosen by guests for its outstanding service quality and environmental responsibility.

VALUES

Seaden Hotels is;
Always smiling,
Committed to both external and internal guest satisfaction,
Environmentally conscious and proactive in taking necessary precautions,
Continuously improving through ongoing training,
Adhering to all legal requirements,
Believing in and effectively utilising the efficiency of established management systems.

OBJECTIVES

To ensure and continuously improve high levels of guest satisfaction,
To enhance operational profitability and efficiency,
To maintain staff satisfaction through ongoing training and other practices,
To implement the Food Safety Standard,
To keep the facility structurally well-maintained and functional,
To develop and sustain quality and environmental management systems,
To inform guests and the public about environmental and social responsibility initiatives.

QUALITY AND ENVIRONMENTAL POLICY

In line with our values, our facility:
Continuously measures and improves service quality,
Provides guest-focused service,
Monitors, minimises and takes all necessary precautions to mitigate environmental impacts and hazards arising from its activities,
Reduces waste production and uses natural resources efficiently,
Complies with all applicable legislation and regulations,
Spreads quality and environmental awareness among all staff, enhancing their knowledge and skills through training,
Embraces teamwork principles, encouraging contributions to continuous improvement activities.